Health Benefit Coordinators (HBCs) are included in team-based care and perform the following:
FCHC Outreach & Enrollment
- Enroll in Medicaid benefits
- Enroll in Food Stamp benefits
- Enroll in Kidcare benefits
- Enroll in Market Place benefits
- Enroll in Prescription Drug Assistant
- Join health fairs that are targeting these communities
- Provide mobile services that include primary care, Covid vaccinations and rapid HIV testing
- Conduct health screenings for blood pressure and glucose
- Join Health Education seminars to present and help provide education on different health needs i.e. vaccine hesitancy and healthy sexual education
HBCs also –
- Assists patients with completing applications for state and federal programs (including Health Exchange/Marketplace programs, food stamp and prescription drug assistance programs), reviewing medical records and taking all necessary action to expedite benefit approval.
- Assists patients by monitoring and fostering ongoing communications with government agencies regarding the status of applications.
- Engages with patients by effectively educating and answering inquiries from patients and family representatives regarding application process.
- Connects with patients in a community health center or hospital setting and/or home visits to assist the patients in obtaining maximum benefit coverage.
- Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process.
- Assists patients with scheduling appointments and reminding of appointments, as needed.
- Research and provide assistance to connect the public to address needs with eviction, utility, transportation, clothing, undocumented children, migrant worker and immigrant education (language, citizenship, health education, head start, etc.)