Process Improvement Training Coordinator
Position Summary: Works as a team under the guidance of the Manager of Process Improvement with the goal of promoting and supporting process improvement initiatives and Lean Thinking throughout Florida Community Healthcare Centers. Drives continuous process improvement cultural change through process improvement initiatives throughout the organization. Solves process related problems by empowering those that do the work to systematically identify, then eliminate wasteful and unnecessary process steps in order to improve processes that bring about continuous and sustainable improvement.
Role and Responsibilities
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Deliverables to include: design, plan, deliver, evaluate and continually support Process Improvement s service to improve healthcare value; execute short and long-term goals to advance the mission and vision of Process Improvement.
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Deliverables to include: develop, organize, and summarize materials for reports and presentations including project data, analyses, and updates to key stakeholders and leadership. Track, monitor and report project progression using standardized tools utilized by the Process Improvement department; present information in a clear, concise manner with complete and accurate data, tailored to the recipient s comprehension level.
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Analyze business processes and workflows with the objective of finding out if and how they can be improved or automated.
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Facilitate process workshops that involve eliciting process requirements and liaising with users cross-functionally.
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Collaborate with cross-functional teams to identify process improvement opportunities, to drive high quality and efficient processes.
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Ability to see the big picture, understand project objectives and can apply an understanding of how processes should work functionally and apply it to Services operational improvement initiatives.
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Apply the Services methodology concepts to improve efficiency, drive Services consistency and enhance quality for customers.
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Select appropriate methods for analysis and utilize expertise in process improvement methods and tools to appropriately identify the correct design and approach for initiatives.
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Primary duties to include: perform advanced data and process analysis on qualitative and quantitative clinical or operational information, and data from various sources. Ensure appropriate metrics/controls are in place to monitor results, to foster continuous improvement by creating standard work to ensure consistency in work and results, and helping devise a control plan to bring about sustainable improvements.
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Perform any other duties as assigned
Skills
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STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
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CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
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ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
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RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
Qualifications and Education Requirements
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Bachelors in Health or Business Administration or Industrial Engineering or in a related field
Additional Notes
This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by supervisor.
* This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.