Process Improvement Training Coordinator

Position Summary: Works as a team under the guidance of the Manager of Process Improvement with the goal of promoting and supporting process improvement initiatives and Lean Thinking throughout Florida Community Healthcare Centers. Drives continuous process improvement cultural change through process improvement initiatives throughout the organization. Solves process related problems by empowering those that do the work to systematically identify, then eliminate wasteful and unnecessary process steps in order to improve processes that bring about continuous and sustainable improvement.

Roles and Responsibilities:

• Deliverables to include: design, plan, deliver, evaluate and continually support Process Improvement s service to improve healthcare value; execute short and long‐term goals to advance the mission and vision of Process Improvement.
• Deliverables to include: develop, organize, and summarize materials for reports and presentations including project data, analyses, and updates to key stakeholders and leadership. Track, monitor and report project progression using standardized tools utilized by the Process Improvement department; present information in a clear, concise manner with complete and accurate data, tailored to the recipient s comprehension level.
• Analyze business processes and workflows with the objective of finding out if and how they can be improved or automated.
• Facilitate process workshops that involve eliciting process requirements and liaising with users cross‐ functionally.
• Partner with cross functional teams to identify process improvement opportunities, to drive high quality and efficient processes.
• Ability to see the big picture, understand project objectives and can apply an understanding of how processes should work functionally and apply it to Services operational improvement initiatives.
• Apply the Services methodology concepts to improve efficiency, drive Services consistency and enhance quality for customers.
• Select appropriate methods for analysis and utilize expertise in process improvement methods and tools to appropriately identify the correct design and approach for initiatives.
• Primary duties to include: perform advanced data and process analysis on qualitative and quantitative clinical or operational information, and data from various sources. Ensure appropriate metrics/controls are in place to monitor results, to foster continuous improvement by creating standard work to ensure consistency in work and results, and helping devise a control plan to bring about sustainable improvements.
• Perform any other duties as assigned.

Qualifications and Education Requirements:

Minimum Requirements (experience, training, and education): To effectively fulfill this position, candidate must meet the following requirements:

• High School Diploma or its equivalent with two (2) to five (5) years’ experience in a clinical setting such as a Hospital, Clinic or Doctor’s Office. Or two (2) to (5) years experience in medical billing/collections
• Knowledge of Microsoft Office Products, i.e. Word/Excel/Power Point.
• Previous healthcare, EMR, medical records, and/or medical billing experience preferred.
• Car & area travel required.
• EMR software certification within 1 year of employment.
• EPM software certification within 2 years of employment.

Skills and Abilities:

• Strong understanding of training dynamics with the skills necessary to interact positively and productively with staff who have varied levels of computer competency.
• Comprehensive understanding of CMS “Meaningful Use”, PCMH, HEDIS, and UDS requirements.
• Strong interpersonal skills and ability to work in a team environment.
• Ability to quickly learn and train on EMR/clinical systems software.
• Analytical and problem-solving skills.
• Ability to meet pre-determined project deadlines.
• Ability to express business, technical and clinical concepts clearly and concisely