Process Improvement Training Coordinator

About FCHC:

Since 1976, Florida Community Health Centers, Inc. (FCHC) has been a health care leader in Florida. We provide comprehensive primary and specialty health care and patient support services through a network of Centers surrounding Lake Okeechobee and across Florida’s Treasure Coast. Our mission is to ensure that everyone in our communities has access to culturally competent, high-quality health care that they can afford. FCHC has locations in Clewiston, Moore Haven, Okeechobee, Fort Pierce, Port St. Lucie, Stuart, Indiantown, Pahokee and West Palm Beach. FCHC’s Corporate Office is centrally located in West Palm Beach, Florida. FCHC has multiple staff members who speak Spanish and Creole, and translation is available for other languages as needed. FCHC has created a “one-stop shop” for patients–providing Pediatric and Adult Primary Care, Dental, OB/GYN and Women’s Health, Infectious Disease, Behavioral Health, Pharmacy, chronic disease education and care management, referral assistance, benefit enrollment assistance and coordination, and telehealth services. Our patients benefit from a “medical home” model, where they may access our extensive array of health care clinicians and services in an atmosphere where they are treated with respect, care, and concern.

Mission

The Mission of Florida Community Health Centers, Inc. (FCHC) is to provide accessible, cost-effective, high-quality, comprehensive health care to all persons in our communities.

Vision

Florida Community Health Centers, Inc. (FCHC) will maintain strong leadership in, and advocate for, the provision of health care services.

FCHC will foster and promote collaborative relationships and will develop partnerships with local, state, and federal public health service agencies and the community in general, to enhance the quality of delivery systems for comprehensive health care. FCHC will be an employer of choice and will demonstrate excellence with a highly trained staff and governing board.

Values

FCHC values Integrity, Compassion, Commitment to serving others (external and internal to the organization), Innovation, Effectiveness (cost and outcome), Efficiency, being Mission-driven, Commitment to serving others internal to organization and Commitment to Excellence.

Position Summary: Works as a team under the guidance of the Manager of Process Improvement with the goal of promoting and supporting process improvement initiatives and Lean Thinking throughout Florida Community Healthcare Centers. Drives continuous process improvement cultural change through process improvement initiatives throughout the organization. Solves process related problems by empowering those that do the work to systematically identify, then eliminate wasteful and unnecessary process steps in order to improve processes that bring about continuous and sustainable improvement.

Role and Responsibilities

• Deliverables to include: design, plan, deliver, evaluate and continually support Process Improvement s service to improve healthcare value; execute short and long-term goals to advance the mission and vision of Process Improvement.
• Deliverables to include: develop, organize, and summarize materials for reports and presentations including project data, analyses, and updates to key stakeholders and leadership. Track, monitor and report project progression using standardized tools utilized by the Process Improvement department; present information in a clear, concise manner with complete and accurate data, tailored to the recipient s comprehension level.
• Analyze business processes and workflows with the objective of finding out if and how they can be improved or automated.
• Facilitate process workshops that involve eliciting process requirements and liaising with users cross-functionally.
• Collaborate with cross-functional teams to identify process improvement opportunities, to drive high quality and efficient processes.
• Ability to see the big picture, understand project objectives and can apply an understanding of how processes should work functionally and apply it to Services operational improvement initiatives.
• Apply the Services methodology concepts to improve efficiency, drive Services consistency and enhance quality for customers.
• Select appropriate methods for analysis and utilize expertise in process improvement methods and tools to appropriately identify the correct design and approach for initiatives.
• Primary duties to include: perform advanced data and process analysis on qualitative and quantitative clinical or operational information, and data from various sources. Ensure appropriate metrics/controls are in place to monitor results, to foster continuous improvement by creating standard work to ensure consistency in work and results, and helping devise a control plan to bring about sustainable improvements.
• Perform any other duties as assigned

Skills

• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

Qualifications and Education Requirements

• Bachelors in Health or Business Administration or Industrial Engineering or in a related field

Additional Notes

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by supervisor.