SMS Terms & Conditions

By opting in to receive SMS messages from Florida Community Health Centers, Inc. (“FCHC,” “we,” “us”) and its entity-owned pharmacies, you agree to the following terms and conditions. 

1. Program Description

FCHC offers SMS messaging services to provide patients with important healthcare-related communications, including: 

• Appointment reminders 

• Prescription refill and pickup notifications 

• Care coordination messages 

• Billing and account notifications 

• Limited health-related or program communications (where consent is provided) 

2. Opt-In and Consent

By providing your mobile phone number and opting in, you: 

• Authorize FCHC and its pharmacies to send SMS messages to your number 

• Confirm you are the authorized user of the mobile number provided 

• Understand that consenting to receive SMS messages is not a requirement for receiving care or services from FCHC  

Consent may be collected through: 

• Patient registration forms 

• Pharmacy intake or point-of-sale processes 

• Website or electronic forms 

3. Message Frequency

Message frequency will vary depending on your interaction with our services, including: 

• Number of prescriptions 

• Appointment activity 

• Account status 

You may receive multiple messages per week depending on your healthcare needs. 

4. Message and Data Rates

• Standard message and data rates may apply 

• Charges are determined by your mobile carrier 

• FCHC is not responsible for any fees charged by your carrier 

5. Opt-Out Instructions

You may opt out at any time: 

• Reply “STOP” to any message 

• You will receive a confirmation message of your opt-out request 

• After opting out, you will no longer receive SMS messages unless you re-enroll 

6. Help and Support

For assistance: 

• Reply “HELP” to any message 

• Contact us at: 
  📞 561-844-9443 
  📧 mnickell@fchcinc.org  

7. Privacy

Your privacy is important to us. Please review our SMS Privacy Policy for details on how your information is collected, used, and protected. 

8. Supported Carriers

SMS delivery is subject to your mobile carrier’s network availability. 

Participating carriers are not liable for delayed or undelivered messages. 

9. Disclaimer of Liability

FCHC and its pharmacies are not responsible for: 

• Delays in message delivery 

• Message failures caused by carrier issues 

• Any charges incurred from your mobile carrier 

SMS messaging may not be secure, and we recommend not sharing sensitive health or personal information via text. 

10. Eligibility

By using this service, you confirm: 

• You are at least 18 years of age, or 

• You are the parent or legal guardian authorized to consent on behalf of a minor 

11. Changes to Terms

FCHC may update these Terms & Conditions at any time. 

Updates will be communicated via: 

• SMS notification 

• Website posting 

Continued participation in the SMS program constitutes acceptance of revised terms. 

12. Contact Information

Florida Community Health Centers, Inc. 
📧 mnickell@fchcinc.org 
📞561-844-9443 
📍5827 Corporate Way 
 West Palm Beach, FL 33407