Senior Director of Quality Improvement, Compliance, and Communications 


Oteasa Townsend-Hardy is a Licensed Healthcare Risk Manager, lean six sigma certified green belt, and a graduate from the Benjamín León School of Nursing, Miami Dade College. Oteasa received her undergraduate degree from Florida International University, and her MBA from Indiana Wesleyan University. Oteasa has worked in the healthcare industry for over 15 years and has a proven track record for designing and implementing successful performance improvement projects and leading organizations through regulatory audits and accreditations without statement of conditions. Oteasa’s ability to lead teams to demonstrate continuous quality improvement and compliance as led her to receive awards for excellence performance.

Oteasa joined Florida Community Health Centers, Inc. (FCHC) in 2017and serves as the Director of Quality Improvement, Compliance, and Communications. In this role, she oversees and participates in a broad range of organization-wide regulatory compliance, risk management, and quality-related projects. Through her background experience with NCQA, URAC, and AAAHC, accreditation processes, Oteasa collaborates with staff across all levels of organization for accreditation preparation and on-site surveys.  She monitors facility adherence to regulatory agencies such as the Federal government, Centers for Medicaid and Medicare, and the Joint Commission; and is a contributor to population health management and positive clinical outcomes.