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Referral Specialist

Category

Position Control #

# 04-5020-262

Status

Location(s)

Role and Responsibilities:

  • Coordinate all aspects of completing referrals ordered by FCHC providers (i.e., obtain pre-op authorizations and insurance authorizations.
  • Contact patients once authorization obtained.
  • Arrange referral appointments ensuring proper paperwork is faxed to specialist for appointment per orders (i.e., labs, x-rays, comp notes).
  • Track referral “no shows”, in the medical record and bring to the attention of the ordering physician.
  • Maintain communication with the provider and patient regarding the most appropriate specialist to refer to in each case.
  • Maintain specialty provider list including payor sources they accept.
  • Input referrals into i2i tracking system and generate referral form. 
  • Make appropriate notations in the medical record and bring to the attention of the ordering Provider and/or Center Clinical Director any problems regarding obtaining referrals including:
    • Obtaining authorizations from third party payors.
    • Making appointments with a specialist.
    • Patients refusing a referral.
    • Patients not showing at a referral appointment.

Minimum Qualifications:

  • High school diploma or
  • Proof of satisfactory completion of an approved medical assistant program or nursing assistant program; or one (1) year of experience in a medical related field.
  • Registered and Certified Medical Assistants must maintain current RMA/CMA
  • Current CPR

Skills and Abilities:

  • Ability to maintain confidential
  • Interest in and ability to work with people of all socio-economic

This job description is not intended to be all-inclusive, and the employee will also perform other reasonable related business duties as assigned by supervisor.

  • This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
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