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Patient Services Supervisor


Position Control #




Role and Responsibilities
  • Review and monitor inbox buckets to ensure items are addressed in a timely manner
  • Monitor PSR staff for accurate and complete patient processing to include demographic and financial information, (i.e. insurance verification form, migrant status, date of birth, ID number, PIN number, patient portal).
  • Verify accuracy and completeness of encounter slips and daily entry in Athena. Review charge analysis report to ensure accurate encounter entry
  • Verify 100% accuracy and approval of DCRJ and daily time of service money. Balance DCRJ to batch listing and entry in Athena.
  • Safeguard receipts. Ensures deposit in the bank by the next business day.
  • Review posting of entry charges to ensure accurate revenue generation and prompt cash flow. Ensure charges are entered and balanced by the following business day
  • Ensure that patient confidentiality is maintained
  • Ensure that patients and coworkers are treated in a courteous professional manner. Provide ongoing customer service training.
  • Monitor PSR staff to ensure that all collection procedures and outstanding balances are adhered to maximize collections
  • Counsel patients on outstanding balances. Report outstanding balance issues to CAD.
  • Responsible for adhering to month end close schedule to include 100% completion of charge entry and DCRJ balancing and correction of all claim errors. DCRJs received in corporate by the third (3rd) business day.
  • Patient Services Supervisor with the assistance of the training specialist, coordinates training of PSR staff in all aspects of computer entry process.
  • Keep current and knowledgeable of all policies, procedures and memos issued, making sure to educate all staff of changes.
  • Assist with staff interviews and completion of evaluations and counseling forms when appropriate adhering to the FCHC Policy & Procedure Manual. Review with Center Administrative Director prior to reviewing with staff.
  • Submits leave request to CAD for final approval. Review PSR time cards in ADP. Monitors attendance of PSR staff and controls overtime.
  • On a monthly basis reviews 20 patient files for completeness and accuracy. Provides feedback to PSR staff and the CAD.
  • Monitor patient flow and assist PSR staff in performance of job responsibilities as necessary.
  • Submit agenda items to the CAD for all monthly staff meetings.
  • Perform quarterly cash drawer audit and submit to Center Administrative Director to forward to Corporate Accounting Department.
  • Ensure there are no missing Enc slips and that all open encounters are addressed
  • In the absence of the Center Administrative Director, provide administrative oversight.
  • Ensure department supplies are maintained and ordered as needed.
  • Ensure policies regarding release of medical records are adhered to, and requests are completed timely.
Qualifications and Education Requirements
  • High School Graduate or Equivalent
  • Two (2) years Medical Care Business Office
  • Two (2) years Management Experience
  • Must have computer experience and be proficient in the use of 10-key calculator
Additional Notes
This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by supervisor.
* This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
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