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Pool Position Ability to sit and/or stand periodically during the workday and lift up to 20 lbs., when necessary. Computer data entry a portion of job duty.

Must adhere to universal precautions, to include bloodborne pathogen protection at all times.

Job Summary:         
The Referral Specialist is responsible for coordinating and completing referrals ordered by FCHC providers, acquiring and verifying third party information for referrals, obtaining and arranging referral appointments. Tracking and maintaining reports in the i2i system when referrals are completed, no-showed or refused and maintain referral follow-ups.

Referral Specialist – Primary:
1. Coordinate all aspects of completing referrals ordered by FCHC providers (i.e., obtain pre-op authorizations and insurance authorizations.
2. Contact patients once authorization obtained.
3. Arrange referral appointments ensuring proper paperwork is faxed to a specialist for appointment per orders (i.e., labs, x-rays, comp notes).
4. Track referral “no shows”, in the medical record and bring to the attention of the ordering physician.
5. Maintain communication with the provider and patient regarding the most appropriate specialist to refer to in each case.
6. Maintain specialty provider list including payor sources they accept.
7. Input referrals into the i2i tracking system and generate referral form.
8. Make appropriate notations in the medical record and bring to the attention of the ordering Provider and/or Center Clinical Director any problems regarding obtaining referrals.

Minimum Qualifications:

  1. High school diploma or
  2. Proof of satisfactory completion of an approved medical assistant program or nursing assistant program; or

One (1) year of experience in a medical-related field.

  1. Registered and Certified Medical Assistants must maintain current RMA/CMA
  2. Current CPR

Skills and Abilities:

  1. Ability to maintain confidential
  2. Interest in and ability to work with people of all socio-economic

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor.

*This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

Location Lakeshore Medical Center
Status Referral Specialist
Time Full Time
Date Added 21 February 2020
Start Date 22 February 2020
Category: Referral Specialist
Company name Florida Community Health Centers
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Since 1976, Florida Community Health Centers Inc. has been a leader in providing health care services in Florida. Comprehensive primary health care services are provided through a network of health centers surrounding Lake Okeechobee and throughout Florida’s Treasure Coast.  

FCHC has health center locations in Clewiston, Fort Pierce, Indiantown, Moore Haven, Okeechobee,  Pahokee, Port St. Lucie, and Stuart with FCHC’s Corporate Office centrally located in West Palm Beach, Florida. There are over 400 employees, in which 100 are clinicians. FCHC has multiple staff members who speak Spanish and Creole, and translation is available for other languages as needed. FCHC has created a “one-stop shop” for patients providing pediatric, adult primary, dental, OB/GYN and pharmacy services, with an option to have prescriptions delivered by mail.Our patients benefit from a “medical home” model, where they may access and benefit from our extensive array of health care clinicians and services at each location. FCHC is starting the process to expand our behavioral health and susbstance use disorder services.

Utilizing a sliding fee scale (SFS), based on annual federal poverty limits (FPL), we are able to determine the amount of financial responsibility each patient carries regarding their health care services. Patients who are at or below 100% of FPL have their health care needs provided by FCHC at a nominal charge.

FCHC is a private, non-profit, tax exempt 501(c)3, consumer directed corporation designated as a Federally Qualified Health Center (FQHC), and accredited by The Joint Commission (JC), as well as recognized as a Level 3 Patient Centered Medical Home (PCMH) by the National Committee for Quality Assurance (NCQA).


The Mission of Florida Community Health Centers, Inc. (FCHC) is to provide accessible, cost-effective, high-quality, comprehensive health care to all persons in our communities.


Florida Community Health Centers, Inc. (FCHC) will maintain strong leadership in, and advocate for, the provision of health care services.

FCHC will foster and promote collaborative relationships and will develop partnerships with local, state, and federal public health service agencies and the community in general, to enhance the quality of delivery systems for comprehensive health care. FCHC will be an employer of choice and will demonstrate excellence with a highly trained staff and governing board.


FCHC values Integrity, Compassion, Commitment to serving others (external and internal to the organization), Innovation, Effectiveness (cost and outcome), Efficiency, being Mission-driven, and Commitment to excellence.


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