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Director of Operations


Position Control #



Position Summary:

The Director of Operations is responsible for managing and activities which optimize Florida Community Health Centers’ (FCHC’s) operating capabilities and organizational performance. This individual directly leads FCHC Center Operations and ensures excellence in the provision of Health Center services.


  • Provide leadership for Health Center front office functions and associated staff as well as Center related HR, financial, call center, and medical records management activities.
  • Drive organizational results by working closely with Center Leadership Teams to maximize access to care, quality, efficiency, and favorable financial results.
  •  Lead operations staff and processes in a manner to ensure the highest level of service excellence.
  • Work closely with key leaders to achieve organizational goals for unduplicated patients and encounters through maximizing the efficiency and effectiveness of Center operational processes.
  • Work closely with key leaders to achieve organizational financial goals through excellent performance of associated front office functions and maximization of the revenue cycle process.
  • Work with COSI and Center leadership to determine resource allocation.
  • Partner with the Director of Quality to execute FCHC’s patient engagement and satisfaction program.
  • Provide operational support for the delivery of established and new FCHC patient services such as (but not limited to) Medical care, Pharmacy, lab, and capital projects.
  • Provide operational support for established and new FCHC Specialty services such as (but not limited to) Mobile Health, Behavioral Health, and OBGYN.
  • Lead FCHC’s Facilities, Maintenance, and Housekeeping functions to ensure high quality care and compliance with all applicable regulations including (but not limited to) HRSA, the Joint Commission, PCMH, federal and state.
  • Work with Senior Leaders in effective management of capital projects
  • Monitor key financial and operations metrics- recommend and implement actions required to meet organizational goals
  • Modeling and advancement of Florida Community Health Centers’ mission, vision, and values.
  • Build and maintain trusted relationships via effective communication and collaboration with FCHC Leadership, staff, stakeholders, and business contacts

Minium Qualifications:

  • Minimum education required is a Bachelor’s in Health Administration, Business, or equivalent; or
  • Minimum 8 years experience in health care operations leadership
  • Federally Qualified Health Center experience preferred

Skills and Abilities

  • Front office operations leadership
  • Change Management
  • Project Management
  • Process Improvement
  • Financial Management
  • Excellent Decision-making skills
  • Leadership of diverse teams
  • Team building
  • Effective Delegation
  • Excellent Communication skills
  • Business Development
  • Planning and initiation of new sites and services
  • Data Analysis
  • Understanding of HRSA FQHC requirements
  • Understanding of Joint Commission requirements

Additional Notes:

All qualified candidates must be able to perform the essential functions of this position. This job description is not intended to be all-inclusive.

FCHC reserves the right to modify or change the essential functions of this position based on reasonable related business necessity as assigned by your supervisor.

**This job description does not constitute a written or implied contract of employment**.

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Accepted file types: pdf, Max. file size: 8 MB.